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ITIL is the internationally recognised framework Twang.net has adopted to provide the quality required for IT Service Management and delivery. By following and working towards this best practice model, Twang.net can ensure that it’s IT services are of the highest quality.

IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the business value generated by the IT organisation and the need to deliver a high quality IT service.

Working with a company that follows the ITIL framework will offer:

  •  Reduced costs
  •  Improved IT services through the use of proven best practice processes
  •  Improved customer satisfaction through a more professional approach to service delivery
  •  Standards and guidance
  •  Improved productivity
  •  Improved use of skills and experience