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Desktop productivity tools

Phone Manager



Where the IP Office becomes a “best of breed” product is the user interfaces. Users are given appropriate desktop tools to administer call activities. Phone Manager lite comes as standard for all users and provides an interactive system “dashboard” showing current calls, waiting calls, parked calls, speed dials, extension status, call history (in, out & missed). There is an option to upgrade to Phone Manager Pro which offers additional functionality more info

There are some optional additional software options which can be explored but even with just the standard software all users can:

* Identify the person calling (internal or external) via number or name.

* Identify the number dialled (main, sales, support, own DDI etc) to ensure an appropriate greeting is given.

* Identify any calls waiting allowing staff to prioritise important clients waiting to get through.

* Be alerted to the presence of voicemail messages. (Users can see at a glance who has outstanding messages to make sure voicemails are being responded to)

* Be alerted to presence of voice messages via email (with the option to have the mail itself as a .WAV attachment

* Be permitted to go into selective Do Not Disturb such that the user can compile a list of permitted callers that can get through, other callers would go to voicemail / operator group. This can be particularly useful if a user is working on a project with a tight deadline.

* View a local call history of calls made, received & missed. To re-establish a call, simply double click the entry.

* Customise how the desktop GUI behaves (pop on ring, pop on answer or simply leave as a toolbar icon)

It is worth noting that whilst the desktop interfaces are extremely user friendly and powerful, the systems functionality is not dependant on it. Calls can still be made and received even in the event of a total network failure.

Standard Phone Manager Pro





Compact Phone Manager option



The new Phone Manager Pro includes Single speed-dial icon for Users



- Work Phone
- Home Phone
- Mobile
- Internal User




- Shows the user has their phone diverted
- Shows that the user has voicemail messages
- Shows the user is in Do Not Disturb mode
- Shows the user is on the phone

In addition to Phone Manager Lite / Pro for the end-users there are several other software tools to simplify system use & ownership.

For operators / receptionists of larger or multiple sites an eConsole can be provided that allows high volumes of call traffic to be efficiently handled by an individual. These are concurrent user licences (up to 4 per site) but the software can be loaded onto other machines whose users can log in as a back up operator to cover for an absent colleague.

eConsole

Larger offices with dedicated operators / receptionists will benefit from the Soft Console. This is designed for the efficient handling large volumes of calls. Where multiple offices are networked together the Soft Console allows operators to handle calls to any office from any location.



Voicemail

All IP Office system come with voicemail included. Employed correctly voicemail can provide huge productivity benefits, used wrongly it can alienate potential clients. Twang.net will assist in the design of the voicemail flow so that callers who know who they wish to speak to can call them direct & if the dialed party is unavailable, be given the option to leave a message or speak to a colleague – each user can specify the person or group of persons the caller will revert to if they don’t wish to leave a message.

As standard the IP Office voicemail will allow people to be alerted to the presence of new voicemail messages via email so there is only one place to look for messages. Voicemail Pro gives the option to add an auto-attendant menu to give callers the opportunity to select the desired department & the option to record calls (use subject to legislation)

Call status

Allow managers & supervisors to view a snapshot of all system activity, who is speaking to who, how long they’ve been speaking to them for.



System Manager program

Allows the system manager to make all the routine moves & changes you would expect to, even adding new extensions, changing who is in a ring groups etc.



Contact our Sales Team to find out more. Either e-mail sales@twang.net, or call 01635 239000